On page 55 of the Siris training manual information about placing holds through Sirsi can be located. The catalog has been having some problems accepting holds. https://docs.google.com/file/d/0B1RGzAySya6cRmdZRlUtQkZrWUE/edit?usp=sharing
From the Central Blog 07/19/2013
Here's another temporary glitch in new system that you may have run into..Customers are unable to place holds if there are any fines (even as low as 15 cents). The best scenario is they can pay the fines and place their holds. A second choice is staff can place it for them using Workflows.
LW
Addendum: check to see if they have any items that are overdue. Symphony might be estimating the fines (which could be over $10) and blocking the account.
Saima
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