Saturday, July 27, 2013
Computer Cleaning and Maintenance
As part of the opening procedures in the morning when we are turning on the computers and checking the laptops in the morning please make sure that the computers are clean and ready to use for the patrons. Make sure to log this into the IT help desk binder especially if the computers are sprayed with the canned air or the mouse, screen, and keyboard area are wiped off. Also, make sure that we are logging in every call or e-mail to the IT help desk. The Flores binder is being revised. Please remember to e-mail Virginia in the morning the status of the laptop check ins.
Thursday, July 25, 2013
Printer @ Flores
The Flores staff printer is not working. We are awaiting an ink cartridge from supply to check it before we report it to IT again.
Gaming
Please make sure that unless the library is offering the After School Zone Gaming Time that all the children both at Stanaker and Flores are checking out a game controller with their own card.
The WiiU controller needs to be checked out at all times if in use.
The WiiU controller needs to be checked out at all times if in use.
Summer Reading Club Prizes
The Summer Reading Club is oficially over on August 1st, customers will no longer be able to log in their own books to receive prizes, but staff will still be able to do that for them. Please go ahead and continue to give prizes to customers who have exceeded the deadline until we either run out of prizes or you are given further instructions from the Youth Programming Department/SF's e-mail.
Both Stanaker and Flores are out of Astros tickets. I have asked Jennifer Schwartz for more if they are available.
Update 07/27/13
Miss Jackie shared her Astros tickets with Flores and Stanaker. There should be about 10 tickets at each location in the grouping now.
As you may know the Circus tickets expire after this weekend.
Thank you,
Mercedes
Both Stanaker and Flores are out of Astros tickets. I have asked Jennifer Schwartz for more if they are available.
Update 07/27/13
Miss Jackie shared her Astros tickets with Flores and Stanaker. There should be about 10 tickets at each location in the grouping now.
As you may know the Circus tickets expire after this weekend.
Thank you,
Mercedes
Wednesday, July 24, 2013
Frequently asked Questions
Where is the nearest IRS Office?
| Houston (Downtown) | 1919 Smith St. Houston, TX 77002 | Monday-Friday - 8:30 a.m.-4:30 p.m. | (281) 721-7021 |
|---|---|---|---|
| Houston (NW) | 12941 I45 N Houston, TX 77060 | Monday-Friday - 8:30 a.m.-4:30 p.m. | (281) 721-7021 |
| Houston (SE) | 8876 I45 S Houston, TX 77017 | Monday-Friday - 8:30 a.m.-4:30 p.m. | (281) 721-7021 |
| Houston (SW) | 8701 S. Gessner Houston, TX 77074 | Monday-Friday - 8:30 a.m.-4:30 p.m. | (281) 721-7021 |
http://www.irs.gov/uac/Contact-My-Local-Office-in-Texas
Telephone Assistance 1-800-829-1040
Check under Services Provided on the website, (the Services Provided links in the table don't work, please use the main link). Not all of them offer the same services.
Where is the nearest Social Security Office?
Many of the offices in Houston are closed. Social Security benefits etc... is now being offered on line. The closest open office in this area is
Social Security Office Information
SSA Office Information
Social Security Office Information
SSA Office Information
| Address: | 8989 LAKES AT 610 DR HOUSTON, TX 77054 | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Phone: | 1-800-772-1213 | ||||||||||||||
| TTY: | 1-800-325-0778 | ||||||||||||||
| Hours: |
|
Where is my closest DPS Office?
There are 9 locations in Houston.http://www.txdps.state.tx.us/administration/driver_licensing_control/rolodex/searchresults.asp
Houston-Winkler 713-943-0631
Houston-Dacoma 713-683-0541
Houston -East 713-633-9872
Houston -Grant Road 281-890-5440
Houston -Gessner Mega Center 713-219-4100
Houston -Vantage Parkway-East 281-449-2685
Houston Spring Mega Center 281-517-1620
Houston Rosenberg Mega Center 281-517-1630
Houston Townhurst 713-465-8462
Services and Driver's Handbooks
http://www.txdps.state.tx.us/DriverLicense/
Coin Copier Refunds/Repair
Coin Copier Refunds/Repair (card dispenser, printer/copier), to contact Coin Copier the new number is 281-565-0805 with A# (located on the front of the copier) and the Branch name.
Please remember to try the tips for releasing the card if it is jammed or releasing a print job before contacting them. The instructions are located on the blog.
Please remember to try the tips for releasing the card if it is jammed or releasing a print job before contacting them. The instructions are located on the blog.
Tuesday, July 23, 2013
HISD Millionaire Club Reading Lists Link
http://dept.houstonisd.org/millionaireclub/resources.html
Please look under Links and Other Resources
Please look under Links and Other Resources
Catalog not working well in Internet Explorer
Please use Google Chrome to access the catalog. It is not working well in Internet Explorer including not showing the hold button. Everything seems to work fine in Chrome.
Placing Holds through Sirsi
On page 55 of the Siris training manual information about placing holds through Sirsi can be located. The catalog has been having some problems accepting holds. https://docs.google.com/file/d/0B1RGzAySya6cRmdZRlUtQkZrWUE/edit?usp=sharing
From the Central Blog 07/19/2013
Here's another temporary glitch in new system that you may have run into..Customers are unable to place holds if there are any fines (even as low as 15 cents). The best scenario is they can pay the fines and place their holds. A second choice is staff can place it for them using Workflows.
LW
Addendum: check to see if they have any items that are overdue. Symphony might be estimating the fines (which could be over $10) and blocking the account.
Saima
From the Central Blog 07/19/2013
Here's another temporary glitch in new system that you may have run into..Customers are unable to place holds if there are any fines (even as low as 15 cents). The best scenario is they can pay the fines and place their holds. A second choice is staff can place it for them using Workflows.
LW
Addendum: check to see if they have any items that are overdue. Symphony might be estimating the fines (which could be over $10) and blocking the account.
Saima
Monday, July 22, 2013
Laptop Permission
When creating a new library card for a youth make sure that you select from the dropdown menu choices under Demographics user cat2 for Laptop-No or Laptop-Yes.
Wednesday, July 17, 2013
Print Queue and Jammed Print Card Help
How to see what's in the print queue
At the print release station:
- Control-Alt-. (period)
- login: library password: freeprint
- gently hit enter
- a menu box will pop up - click on Administrator Print Document List
- pop up box asking for job name - gently click ok (nothing goes in the box)
- you should now be able to see what is in the print queue
- Quit out of the program and let the customer log back in using the correct job name
**Be careful to not let customers know the login/password. You are able to release jobs using this procedure (for free). The goal is to find their job name and make them release it themselves.
**At this time we are not able to move jobs to other print queues, nor are we able to reprint jobs that were lost, misprinted, jammed in the printer, etc.
To release a jammed print card from the vending machine
- Hold the top black button down
- Press the bottom black button three (3) times
- release both buttons
- This action resets the machine and should eject the card
- Check the value of the card in a print release station or copier (not the vending machine)
To login to print release station (if not autologged on -- defaulting to login screen)
- login: ccopyrel
- password: c01nc0p1ers (yes, those are zeroes (0) for 'o' and ones(1) for 'i' )
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